Return and Refund Policy
Exchange Policy
At House of Nawra, each piece is carefully crafted with attention to detail. As most of our products are made-to-order and involve detailed craftsmanship, we do not offer returns or refunds.
❌ No Return / No Refund
We do not accept returns or provide refunds under any circumstances.
🔁 Exchange Policy
We only offer exchanges in the following cases:
- Size issue
- Defective or damaged product
⏳ Exchange Request Timeline
- The exchange request must be made within 3 days (72 hours) of delivery.
- Requests made after 3 days of receiving the order will not be accepted.
📌 Exchange Conditions
- The product must be unused, unwashed, and in original condition.
- All original tags and packaging must be intact.
- An unboxing video is mandatory in case of defective/damaged claims.
- Exchange is subject to stock availability.
🚚 Shipping
- Customers are responsible for shipping the product back to us.
- Reverse pickup (if arranged) charges will be deducted or charged separately.
To request an exchange, please contact us at:
📩 connect@houseofnawra.com
📱+91 8595036091
Final Note
• House of Nawra reserves the right to accept or reject any return request.
• This policy may be updated or changed at any time without prior notice.
• By placing an order, you agree to all the terms mentioned above.
How to Contact Customer Support:
For any issues related to defective items, please reach out to our Customer Support team via email at houseofnawra@gmail.com or call us at [+91 8595036091].
Be sure to include your order number, a description of the issue, and photographs of the defective item to help us process your request faster.
We thank you for choosing House Of Nawra, and we are committed to ensuring that your experience with us is positive and enjoyable.